Tiếng Việt
Dat Bike Warranty, Maintenance, and Return Policy
Dat Bike is always committed to delivering the best possible service to customers. To ensure the best experience when purchasing a vehicle, please read through Dat Bike’s warranty, maintenance, and return policies.
I. Warranty Policy
Dat Bike is responsible for warranty coverage against defects in materials and/or manufacturing under normal usage and maintenance conditions.
1. Applicable Customers
Customers/consumers who purchase vehicles from the website www.dat.bike, Dat Bike’s Facebook page, online channels, and Dat Bike stores listed on the website here.
2. Warranty Coverage
Dat Bike is committed to repairing or replacing parts/materials with manufacturing defects, or updating control software in the event of a software-related issue.
Dat Bike will collect old parts after they have been replaced with new parts under the warranty policy.
Parts used during the warranty process are genuine components supplied by Dat Bike.
3. Battery Warranty
For damages or issues related to the battery and related components, the warranty policy will apply in the same way as it does to other vehicle components.
For cases of battery degradation, Dat Bike will only repair or replace the battery if the level of degradation exceeds the natural level of battery degradation over time under the Customer’s normal usage conditions. The final decision shall be made by Dat Bike, including whether to repair or replace the battery.
Note:
If the vehicle meets the warranty conditions — still within the warranty period and not falling under any of the exclusions in Section 6 — and the battery capacity is below 70%, the Customer has the right to request a battery replacement.
Battery warranty includes: battery cells, BMS circuit, battery connecting wires, and battery sensors.
4. Warranty for Parts and Accessories
Dat Bike only supports the repair and replacement of original components for each vehicle model as delivered from the factory. Dat Bike does not support the replacement of components from one model to another or the use of components outside Dat Bike’s product system.
The warranty period for parts and accessories is 90 days from the date the Customer receives the product. For batteries purchased as spare parts, the warranty period is 1 year from the date the Customer receives the product.
Parts or accessories replaced during the warranty process under the replacement warranty policy shall not incur any additional cost to the Customer. The warranty period for these parts or accessories will follow the remaining warranty period of the vehicle.
Parts and accessories paid for and installed by the Customer due to natural wear and tear shall not be covered under warranty, even if the vehicle is still within the warranty period.
Warranty for parts and accessories purchased by the Customer only applies to technical defects caused by the manufacturer. Damages not resulting from technical defects, or caused by improper use by the Customer, shall not be covered under warranty.
All other terms and conditions related to warranty shall follow Dat Bike’s vehicle warranty policy.
For safety reasons, all components replaced, repaired, or maintained in relation to the battery, circuit, or motor shall not be returned to the Customer.
5. Vehicle Warranty Period
The warranty period is 3 years or 30,000 km, whichever comes first.
The warranty period is calculated from the date stated on the invoice issued by Dat Bike to the Customer.
Vehicle warranty information and history are stored in Dat Bike’s system and will be provided to the Customer upon request. Dat Bike does not provide a physical warranty booklet.
6. Vehicle Warranty Scope
The warranty is valid throughout Vietnam and is only applicable and performed at Dat Bike’s official stores.
In provinces or cities where Dat Bike does not have an official store, Dat Bike will support the transportation cost to bring the Customer’s vehicle to the nearest warranty station and return it to the address provided by the Customer.
Warranty work is performed free of charge in accordance with the warranty terms and conditions.
7. Transfer of Vehicle Warranty
During the warranty period, if there is a change in vehicle ownership, the new owner shall inherit all remaining warranty conditions of the vehicle. The Customer must notify Dat Bike through one of the official Customer Service channels to confirm the transfer of warranty registration information. The remaining warranty period shall be transferred to the new owner.
8. Cases Not Covered by Warranty
Naturally worn parts or parts worn over time, including but not limited to paint, brakes, tires, drivetrain, brake fluid, brake pads, bearings, rubber seals, etc.
Parts replaced or modified at stores that are not official Dat Bike stores.
Damages or losses resulting from the vehicle not being used, stored, or periodically maintained in accordance with the User Manual, and/or maintenance not being performed by an official Dat Bike store.
Damages resulting from repairs, adjustments, modifications, or alterations from the original design, including but not limited to changes in power output, motor or battery structure, seat height modification, welding additional parts, etc., or repairs not performed by technicians at official Dat Bike stores.
Damages caused by using the vehicle for purposes other than normal consumer use, such as racing, extreme sports including stunts or mountain climbing, or using the vehicle for business purposes such as public transportation.
Damages related to the use of parts, oils, fluids, or additives that do not meet Dat Bike’s recommended technical specifications.
Rust, paint fading, rubber aging, degraded grease or oil, natural battery degradation over time, and parts listed as periodic replacement items due to natural wear and tear, such as oil, brake pads, tires, fluids, and additives.
Battery swelling, cracking, breaking, burning, explosion, or smoke caused by reasons including but not limited to: parking the vehicle in a high-temperature environment above 60°C, using a non-genuine charger, charging together with other power-consuming devices, unauthorized modification of the charger structure from the manufacturer’s original design, or using a power source not in accordance with the User Manual.
Damages caused by earthquakes, storms, floods, vehicle submersion in flooded conditions, accidents, fire, other natural disasters, or damages caused by external factors such as soil, sand, gravel, stones, or sharp hard objects hitting the vehicle during operation.
Surface damages caused by factors such as cigarette ash, chemicals, animal waste, salt, acid rain, animal bites, or similar factors.
Damages caused by failure to comply with recall programs announced by Dat Bike.
Battery damages caused by failure to comply with instructions for battery use and storage during both usage and non-usage periods. Please refer to the User Manual here.
Damages arising during the warranty period but reported to Dat Bike after the warranty period has expired.
Note: Damages caused by riding in rain or flooded conditions are still covered under warranty if all of the following conditions are met:
The vehicle operates in water no deeper than 60 cm.
The vehicle operates continuously in water for no more than 30 minutes.
To the extent permitted by law, Dat Bike shall be exempt from liability for loss of time or costs, including but not limited to:
Costs incurred to remedy consequences caused by improper repair or maintenance not performed at an official Dat Bike store.
Costs for replacing naturally worn parts or degraded oils/grease.
Compensation costs for wasted time, business losses, communication expenses, accommodation, travel, direct or indirect damages, and other expenses arising from vehicle damage for any reason.
In addition to the contents stated here, Dat Bike shall fulfill other warranty responsibilities in accordance with applicable laws, if any.
9. Notes During Use
Perform full periodic maintenance
Customers should carry out periodic inspection and maintenance according to the schedule recommended by Dat Bike to ensure warranty benefits, user safety, cost efficiency, and peace of mind while riding.
Use genuine parts and components
To ensure maximum safety when using the vehicle, Customers should only use genuine parts supplied by Dat Bike through official stores. Dat Bike provides replacement parts throughout the mass production period. Dat Bike will continue to produce and supply replacement parts for a certain period even after mass production has ended.
10. Customer Responsibilities and Obligations
Customers should carefully read and comply with the vehicle User Manual here to ensure warranty benefits. If the Customer fails to fulfill these responsibilities and obligations, Dat Bike has the right to refuse to apply the Warranty Policy.
Customers must maintain the vehicle periodically according to Dat Bike’s recommendations and ensure that worn parts or components are replaced as early as possible.
II. Periodic Maintenance Policy
1. Why Is Periodic Maintenance Recommended?
To prevent avoidable damages early during vehicle operation and extend the vehicle’s lifespan.
To help the vehicle maintain its performance after a long period of use and prevent it from being affected by worn parts.
To help users feel safe and comfortable while operating the vehicle.
To save costs by preventing unexpected major damages.
To ensure the validity of the vehicle warranty and serve as a basis for quality assessment if the Customer needs to buy or sell the vehicle to another person.
2. Periodic Maintenance Costs and Items
Periodic maintenance costs and items will depend on the wear level of the vehicle’s components and the timing of the Customer’s maintenance request.
3. Receiving Periodic Maintenance Service
Customers may contact the hotline to schedule an appointment for the best support.
If there is no store in the Customer’s area of vehicle use, the Customer should contact the Customer Service department for support.
In addition to the required mileage-based maintenance milestones, Dat Bike encourages Customers to proactively arrange future maintenance schedules for greater flexibility and to keep the vehicle in good operating condition.
4. Periodic Maintenance Schedule
Price List for Periodic Maintenance Packages
Note:
- The price list below applies to basic maintenance service packages and does not include the cost of replacement parts or transportation fees, if any.
- All maintenance requests made after the vehicle warranty period has expired will be charged according to the Annual Inspection package.
6. Disclaimer When Customers Do Not Perform Periodic Maintenance
Dat Bike always recommends that Customers perform periodic maintenance and replace parts and components in accordance with instructions from the technical team to ensure the vehicle operates safely and reliably.
If the Customer fails to perform periodic maintenance or refuses to replace parts or components recommended by the technical staff, resulting in damage to other components or affecting the vehicle’s performance, Dat Bike shall be exempt from liability for any related losses or damages arising therefrom.
This provision is intended to protect Customers’ rights and ensure transparency throughout the vehicle usage process.
This policy takes effect and applies from October 26, 2024 until further notice from Dat Bike.
For more information or support, please click the “Get Consultation Now” button below and leave your information so Dat Bike can contact you, or reach us through our official channels: Facebook Fanpage, Zalo, and the toll-free hotline 1800 234549.