What should I do if I lose both vehicle keys/RFID cards and the vehicle is no longer connected to the app?

The vehicle must be brought to a Dat Bike store, where our technicians will reprogram the system and restore access.

How can I contact customer support?

Customers can call our hotline at 1800 234549 or send a message directly to the Dat Bike Facebook page for prompt assistance.

How long is the warranty period? Is periodic maintenance required?

The vehicle is covered by a warranty of up to 36 months or 30,000 km, whichever comes first, starting from the delivery date. Vehicle warranty records and service history are stored in Dat Bike’s system and can be provided upon request. Dat Bike does not issue a physical warranty booklet. Periodic maintenance is recommended every 3, 6, and 9 months, or whenever technical adjustments or updates are required.

Is the vehicle easy to repair if it is damaged?

Dat Bike motorcycles are assembled similarly to conventional motorcycles, so most common repairs can be handled by local repair shops. Dat Bike can provide the necessary replacement parts and components to support repairs. For more complex issues, such as software-related faults, our technicians may provide on-site support if the vehicle is still within the warranty period.

If the battery is designed to last 15 years, why is the warranty only 3 years?

Dat Bike batteries have undergone simulated durability testing for up to 150,000 km of riding, equivalent to approximately 15 years of use. After completing the test, the battery still retained 70% of its original capacity, demonstrating its long-term durability and performance.

How can I contact customer support?

Customers can call our toll-free hotline at 1800 234549 or send a message directly to the Dat Bike Facebook page for fast and convenient support.

How long is the warranty period? Is periodic maintenance required?

The vehicle is covered by a warranty of up to 36 months or 30,000 km, whichever comes first. In addition, customers who placed their orders before January 31, 2023, receive an extended 10-year battery warranty or 100,000 km, including protection against battery degradation.

The Weaver++ uses a chain-drive system, similar to conventional motorcycles. As a result, periodic chain lubrication is required, just as with gasoline-powered bikes. You can bring your vehicle to any Dat Bike Store at any time for maintenance and inspection.

Is the vehicle easy to repair if it is damaged?

Dat Bike motorcycles are assembled using components and structures similar to those of conventional motorcycles, making them straightforward to repair at most local motorcycle service shops. Dat Bike can provide the necessary replacement parts and accessories to support repairs when needed.

For more complex issues, such as software-related problems, our technicians may be able to provide on-site service if the vehicle is still covered under warranty.