Tiếng ViệtHow much does license plate registration cost?
The cost of obtaining a license plate in Ho Chi Minh City ranges from approximately VND 2 million to VND 4 million, depending on the district. In other provinces, the cost is typically below VND 1 million to VND 1.5 million.
Can I take the motorcycle to a car/bike wash?
Yes, but please keep the following precautions in mind:
- Make sure the charging port is properly closed and all connectors are securely tightened.
- Do not spray high-pressure water directly onto connectors or the battery.
- Dry the vehicle thoroughly after washing.
- Open the charging port and inspect all connectors to ensure no water remains inside.
Does Dat Bike provide license plate registration support?
Dat Bike can connect customers with third-party registration service providers to assist with the license plate registration process.
How can I avoid sudden shutdowns when using regenerative braking with a fully charged battery?
If you are riding at high speed, do not release the throttle abruptly. Instead, maintain the throttle position and apply the hand brake lightly several times in succession (feather the brake).
If you are riding at a normal speed, regenerative braking can be used when slowing down, but it is still recommended to use the hand brake as well.
How do I register the motorcycle?
Similar to gasoline and other electric motorcycles, customers must register their vehicle and obtain a license plate.
To complete the registration process, bring the following documents to the local police registration office:
- VAT invoice
- Factory quality inspection certificate
- Authorization letter
- National ID card/Citizen ID card
- Household registration book (or other documents required by local authorities)
I’ve heard electric motorcycles deteriorate quickly in coastal areas due to salty sea air. Is that true?
Dat Bike has customers in Vung Tau and Da Nang who have been using their motorcycles for over two years without noticeable signs of deterioration.
The electrical system is designed to ensure user safety. If any electrical issues arise, Dat Bike will provide on-site warranty support. Therefore, coastal climates do not significantly affect the quality or durability of Dat Bike motorcycles.
What type of extension cord should I use for charging?
To prevent the plug from overheating or becoming overloaded, use an extension cord rated for at least 2,000W.
What is regenerative braking, and can it be disabled?
Regenerative braking is a feature that allows the motorcycle to slow down smoothly when the rider releases the throttle.
In addition to improving safety, regenerative braking converts kinetic energy into electricity and feeds it back into the battery, helping extend riding range and improve energy efficiency.
For safety reasons, Dat Bike recommends keeping this feature enabled. If you would like to disable it, please contact the technical support team for assistance.
Why does regenerative braking sometimes stop working on mountain roads or steep downhill sections?
When regenerative braking is used continuously over a long distance (typically more than 1 km), the motor controller may become hot and temporarily disable the feature to protect the battery.
When riding downhill, riders should combine regenerative braking with the hand brakes and regularly check tire pressure to help reduce controller overheating.
Why does the motorcycle suddenly shut down when using regenerative braking with a fully charged battery?
Regenerative braking sends energy back into the battery whenever the motorcycle slows down.
If the battery is already fully charged, additional charging from regenerative braking may cause the protection system to temporarily shut down the motorcycle to prevent battery damage.
Does repeatedly turning the parking button (red button) on and off while riding affect the motorcycle’s lifespan?
No, it does not affect the motorcycle’s lifespan.
Why does the motorcycle feel heavy when pushing it manually?
If the motorcycle is powered on and feels difficult to push, regenerative braking is likely active.
To temporarily disable regenerative braking:
- Turn on the safety switch.
- Gently twist the throttle and release it.
When you start riding again, the regenerative braking system will automatically reactivate.
How much electricity does the motorcycle consume per month?
Based on customer data, riding approximately 1,000 km per month consumes around 37 kWh of electricity, costing about VND 100,000 per month.
A full charge consumes approximately 2.5 kWh. For example, if the electricity rate is VND 3,500 per kWh, one full charge would cost about VND 8,750.
Can a motorcycle located in Ho Chi Minh City be registered with a license plate from another province?
The motorcycle must be physically brought to the province or city where you wish to register it.
Where can I find the user manual?
You can view the user manual on Dat Bike’s website: www.dat.bike
If I leave the motorcycle unused for an extended period (more than one month), do I need to charge the battery?
Yes, the battery should be charged periodically.
Important notes:
There is no need to fully charge the battery to the maximum voltage; charging it to approximately 90% is sufficient. After charging, check the battery again after about 2–3 weeks. If the battery voltage drops below 65V–68V, recharge it promptly to maintain battery health.