1. Terms and Conditions

Program

All Quantum vehicles that are successfully pre-ordered and have paid the full order value until December 31, 2023 will receive a 10-year battery warranty (equivalent to 100,000km distance - depending on any conditions). before).

Thus, in addition to the standard 3-year warranty package for the bikes (or 30,000km, whichever comes first according to the warranty policy), customers also receive an additional 07 years of warranty for the battery.

Time

From now October 21, 2023 until December 31, 2023

Terms

All Quantum are successfully pre-ordered and the full order value is paid within the above time period.

This program can be applied concurrently with the Dat Bike Loyalty program.

This program applies to customers who buy Quantum in the form of deposit transfer from previous Dat Bike models.

This program does not apply to customers purchasing bikes under business packages (B2B).

This program does not apply to Dat Bike employees who have purchased bikes according to internal pricing policies.

Conditions

Quantum are pre-ordered and the full value is successfully paid no later than 11h59'59'' on December 31, 2023 (based on the transaction recording time of the banking system/gateway/payment confirmation email from Dat Bike) will apply.

If in the future the Customer transfers the vehicle to someone else, the 10-year battery warranty will continue to remain with the vehicle.

The 10-year battery warranty package is only valid for increasing the warranty period for battery pack. All other details and components on the Quantum vehicle will be warranted for a standard 3 years (equivalent to a distance of 30,000km - whichever comes first). Customers can learn more about Dat Bike's standard warranty policy here.

When participating in this promotion program, customers cannot ask for deposit refund if they change their mind.

Dat Bike has the right to refuse incentives to Customers if it detects fraud or illegal profit from this program.

In case the Customer does not receive any payment request from Dat Bike before January 1, 2024, resulting in the full payment of the order value after this period and not meeting the conditions to receive the 10-year battery warranty offer, Dat Bike will consider extending the payment acceptance period to ensure the Customer still retains the 10-year battery warranty. The extension of the payment acceptance period (if any) will only apply to Customers who placed a deposit before January 1, 2024, and have not received any payment requests from Dat Bike up until this time. In the event that an extension of the payment acceptance period is necessary, Dat Bike will notify the new payment deadline on December 15, 2023.

Dat Bike reserves the right to announce discontinuation of the promotion program at any time.

Frequently Asked Questions

Ms. Thuy pre-ordered the Quantum bike on November 10, 2023 and completed payment for the order on December 5, 2023. So does Ms. Thuy's order satisfy the conditions for receiving a 10-year battery warranty?

YES. Ms. Thuy's order meets the conditions for receiving a 10-year battery warranty.

Mr. An pre-ordered the Quantum bike on October 21, 2023 (order 1). On November 15, 2023, Mr. An canceled order 1. On November 30, 2023, Mr. An successfully re-ordered the Quantum bike (order 2), and completed payment for order 2 on December 20 2023. So does Mr. An's second order satisfy the conditions for receiving a 10-year battery warranty?

YES. Due to pre-ordering and paying the full value of order 2 before December 31, 2023, Mr. An's order still meets the conditions for receiving a 10-year battery warranty.

Ms. Linh pre-ordered the Quantum bike on November 29, 2023. By December 2023, due to financial difficulties, Ms. Linh responded to Dat Bike asking to reschedule payment and receive the bike to January 2024. By January 2024, Ms. Linh completed payment for the remainder of the order as scheduled. So does Ms. Linh's order satisfy the conditions for receiving a 10-year battery warranty?

NO. Ms. Linh successfully pre-ordered before December 31, 2023, but did not complete payment before December 31, 2023 according to the program's conditions. Therefore, Ms. Linh's order does not satisfy the conditions for receiving the 10-year battery warranty.

Ms. Trang successfully pre-ordered a Quantum bike on January 1, 2024 and completed payment for the order as soon as Dat Bike announced that her bike had been produced and ready for delivery. So does Ms. Trang's order satisfy the conditions for receiving a 10-year battery warranty?

NO. Because Ms. Trang's order was successfully pre-ordered after the promotional period, this order does not meet the conditions for receiving the 10-year battery warranty.

If you need more information or require assistance, please press the 'Consult now' button below and provide your details for Dat Bike to get in touch with you, or contact us through our official channels on Facebook Fanpage, Zalo, and the toll-free hotline 1800 234549.