I. Delivery policy

Products will include: Vehicles, parts, or accessories.

1. Scope of application

Only applies to products purchased directly on the website www.dat.bike, hotline 1800234549, or via Dat Bike's official Facebook page. For products purchased at the store, Customers please contact the store directly for more information on product delivery conditions.

- List of stores for reference here.

2. Delivery method

• In provinces and cities with Dat Bike stores, customers receive products directly at the store. If customers want to receive products at another address, please contact customer service for support. Shipping fees may apply to certain provinces and cities.
• Dat Bike applies a free shipping policy in some provinces. In this case, the Customer will be supported with a one-time shipping cost. If the Customer changes the delivery address while the order is being shipped, or refuses to receive the product when contacted by the delivery partner, all costs arising from the second delivery onwards will be paid by the Customer.

3. Delivery time

After receiving full payment, Dat Bike will hand over the product to the shipping unit:

• Vehicles: delivery within 10 - 25 working days.
• Spare parts and accessories: delivered within 03 working days.

The shipping unit will contact the Customer by phone upon arrival at the delivery location. If there is any change in delivery time, the Customer Service Department will notify the Customer.

For orders with a delivery address of Dat Bike Store, the vehicle will be kept at the Store for a maximum of 05 days from the time the Store Staff contacts the Customer to notify the delivery of the vehicle. After this time, if the Customer has not yet completed receiving the vehicle, the order will be returned to Dat Bike Factory for re-delivery upon Customer's request. For the next delivery, the Customer will need to specify the delivery location as well as pay all shipping costs incurred.

4. Delivery

To ensure maximum safety for Customer's order, Dat Bike will confirm Customer's order before delivering the vehicle.

4.1. Customer receives vehicle directly

The customer who directly receives the vehicle is the person whose name is on the vehicle's VAT invoice. Customers who come to receive the vehicle at the Dat Bike Store or Factory need to bring one of the following documents:

• For individual customers: Original valid ID card/CCCD/Driver's license/Passport, with full name and date of birth matching the information on the vehicle's VAT invoice.
• For corporate customers, customers need to bring the following documents:

• Valid authorization letter from the business for the individual to pick up the vehicle.
• Original ID card/CCCD/Driver's license/Passport of the authorized individual, with full name and date of birth matching the information on the business's Power of Attorney.
• Latest business registration of the enterprise named on the VAT Invoice (original or certified copy).

4.2. Authorize another person to receive the vehicle

Dat Bike supports delivery of the vehicle to an authorized person in case the Customer cannot come to the Dat Bike Store to receive the vehicle. The authorized person must bring:

• Authorization email from the Customer purchasing the car, satisfying all conditions:

• The email address is the address registered on the vehicle purchase order.
• The email address is support@dat.bike.
• The email content must clearly state: full name, date of birth, ID card number/CCCD/Passport of the person making the authorization and the authorized person.
• The email content clearly states: The Customer authorizes the Authorized Person to receive the vehicle at Dat Bike's Store, and will take full responsibility for any problems arising with the vehicle after Dat Bike completes the delivery of the vehicle to the Authorized Person.
• Original ID card/CCCD/Passport of the authorized person with full name and date of birth matching the information on the authorization email from the Customer purchasing the car.

II. Inspection policy

• To ensure maximum benefits for Customers when purchasing products, Dat Bike representatives will support Customers to check at the time of receiving the goods.
• Joint inspection is the checking and comparison of Dat Bike products with the information on the order, including: model, size, color, quantity, appearance, and operating capacity.
• After joint inspection, if the product matches the information on the order, the Customer signs the Delivery Note.
• If the product has any of the above problems, the Customer has the right to refuse to receive the goods and refuse to sign the Delivery Note, and immediately notify the Customer Service hotline for support.
• Dat Bike and the Delivery Partner will be exempted from responsibility for all problems arising with the product after the Customer has signed the Delivery Confirmation.

III. Some notes on delivery

Delivery times may be longer than usual in the following cases:

• Dat Bike or Dat Bike's Delivery Partner cannot contact the Customer to deliver the goods.
• The shipping address provided is incorrect.
• Dat Bike is not responsible for compensating for damages arising from delivery time not being as initially committed in cases of force majeure (including but not limited to natural disasters, epidemics), during holidays, Tet, or when general traffic policies are restricted.