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FAQ - Các câu hỏi thường gặp

What should I do if I lose both car keys/RFID cards?

Because the car has high anti-theft security, if the car key is lost, Dat Bike must send someone to reprogram it.

Contact information, customer support?

Customers can call hotline 1800 234549 or text directly to Fanpage Dat Bike for quick support.

How long is the warranty period? Is there regular maintenance?

The maximum warranty period is 36 months or 30,000 km, whichever comes first, from the date of vehicle delivery. Information and warranty history of the vehicle are stored on the system by Dat Bike and provided to customers upon request. Dat Bike does not provide paper Warranty Books. Regular maintenance every 3-6-9 months or when there are technical changes.

Is the car easy to repair when damaged?

Dat Bikes are also assembled like regular bicycles, so if they are damaged, they can be taken to a normal shop to be repaired. Dat Bike will support necessary accessories for customers to replace and repair. If the error is more difficult, such as software, then we can come to your place to fix it if the car is still under warranty.

What should I do if I lose both car keys/RFID cards?

Because the car has high anti-theft security, if the car key is lost, Dat Bike must send someone to reprogram it.

Contact information, customer support?

Customers can call hotline 1800 234549 or text directly to Fanpage Dat Bike for quick support.

How long is the warranty period? Is there regular maintenance?

The maximum warranty period is 36 months or 30,000 km, whichever comes first. In addition, customers who order a car before January 31, 2022 will receive a 10-year battery warranty package equivalent to 100,000 km, including the battery. The Weaver 200 does not need regular maintenance like other traditional gasoline motorbikes, because it does not have a transmission system through sprockets and chains. You will not need to change the oil periodically like a gasoline car. But if you want, at any time, you can bring your bike to Dat Bike Store for maintenance.

Is the car easy to repair when damaged?

Dat Bikes are also assembled like regular bicycles, so if they are damaged, they can be taken to a normal shop to be repaired. Dat Bike will support necessary accessories for customers to replace and repair. If the error is more difficult, such as software, then we can come to your place to fix it if the car is still under warranty.

Why not 15 year warranty but 3 years?

Dat Bike's battery has been tested through a simulation test for an operating distance of 150,000 km (equivalent to 15 years of use) and the remaining capacity still reaches 70%.

Contact information, customer support?

Customers can call hotline 1800 234549 (free of charge) or text directly to Fanpage Dat Bike for quick support.

How long is the warranty period? Is there regular maintenance?

The maximum warranty period is 36 months or 30,000 km, whichever comes first. In addition, customers who order a car before January 31, 2023 will receive a 10-year battery warranty package equivalent to 100,000 km, including the battery. The Weaver++ vehicle has a transmission system through sprockets and sprockets. You will need to periodically check the oil like a gasoline car. At any time, you can bring your bike to Dat Bike Store for maintenance.

Is the car easy to repair when damaged?

Dat Bikes are also assembled like regular bicycles, so if they are damaged, they can be taken to a normal shop to be repaired. Dat Bike will support necessary accessories for customers to replace and repair. If the error is more difficult, such as software, then we can come to your place to fix it if the car is still under warranty.

200 km 1 lần sạc

Weaver 200 là xe điện dẫn đầu trên thị trường về quãng đường đi được. Lần đầu tiên tại Việt Nam, chỉ một lần sạc là đủ để bạn di chuyển cả tuần.

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